Returns & Exchanges
At Hello Clio, we want you to love every piece you wear, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags. If your fit isn't quite right, our simple process ensures you get back to looking your best in no time.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the pre-paid shipping label provided at the end of the portal process and securely package your items.
Ship It Back
Drop off your package at any authorized courier location; we will notify you via email as soon as your return is received at our warehouse.
Receive Refund or Credit
Once inspected, your refund will be processed to your original payment method or issued as store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing